海角社区

I am Tunisian and I live in Tunisia. Training: 2009: baccalaureate 2009/2010: marketing and management 2010/2012: applied management 2012/2014: two years at IMMT (Maghreb Institute of Management and Tourism) hotel management The internships: Hotel Les Berges du Lac Concorde Tunis 5 stars (one month) 2013 H么tel la Couronne 3 stars (one month) 2014 Neapolis TRAVEL Nabeul travel agency (2 months) 2014 Position: receptionist, floor assistance (house keeping), reservation agent, sales representative Professional experiences: Call center (teleoperator) 2010/2012 Tasks performed: Making appointments manage promotional operations Receive and/or make telephone calls and handle customer requests The demand is very varied: assistance, purchase, sale, advice, prospecting, survey... welcoming the customer, understanding their request, reformulating, processing this request Marketing box (hostesses) 2013 Call center (teleoperator) 2014/2015 JALTEX textile company (management assistant) 2015/2016 Tasks performed: follow up on files, schedules, dashboards, etc. monitors orders placed with suppliers: quotes, contracts, delivery notes, invoices and payments, etc. ensure telephone reception of customers and suppliers, reception and drafting of mail monitoring commercial offers and the customer portfolio. Prepare quotes and responses to calls for tenders and send them to customers. supports customer invoicing, invoice collection monitoring. Prepare social and tax declarations. ensure accounting recording and monitor cash flow. personnel management, monitor employee files, make declarations carries out administrative monitoring of training courses. count working time and update social dashboards, leave and absence planning and prepare payroll elements. Search for solutions to improve productivity, responsiveness and quality of production Development of the manufacturing program Planning and scheduling of tests on new products or processes Handling production process issues Control the progress of manufacturing Hotel Le Royal Hammamet (Guest Relations/customer relations manager) June 2016 / today Tasks performed: ensure the follow-up and well-being of the client before, during and after their stay. Check VIP rooms before arrival learn about the customer's needs in advance in order to welcome them in the best conditions and respond to their requests. Manage complaints (customer returns, social networks, customer questionnaires). A more administrative work which also consists of writing responses adapted to each client, but also commercial because it guarantees the quality of the services offered. Monitoring groups and ensuring the smooth running of seminars. Managing complaints relating to groups Monitoring wedding celebrations and ensuring the smooth running of services.